After that, you can try to login again, and the “Microsoft account does not exist” error should be gone. Then you can create a new account with the same mailbox name. If “the user ID you entered does not exist” error appears, it means that this account may have been permanently deleted because of inactivity (failure to access the account using a browser within 365 days). If the “an account with this email already exists” message occurs, it means that the email may have been changed to an Alias. Then try to log in with the associated username and password. To do it, you should visit and depending on the type of Microsoft account that used. The first thing you should do is to ascertain the status of your Microsoft account to fix “the user ID you entered does not exist” error. The domain can only exist in one location in Office 365. ![]() Do one of the following, as appropriate for your situation: If you previously verified the domain in Office 365, you must first remove the domain from its current location. How to Fix “the User ID You Entered Does Not Exist” Error Method 1: Check If Your Username and ID Is “Actually” Existing This issue may occur if the domain exists in another Office 365 organization. ![]() ![]() ![]() Luckily, you can read this post from MiniTool to find the methods to fix it. When you try to log into a service using the Microsoft ID associated with a Windows device or try to log in your Microsoft account, “the user ID you entered does not exist” error may occur.
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